/Returns & Refund Policy
HOTCASE LLC · 404781198

Returns & Refund Policy

Last updated: 2025

01

Company Information

CompanyHOTCASE LLC
Company ID404781198
Address16 Vasil Petriashvili Street, Tbilisi, Georgia
Email[email protected]
Websitewww.hotcase.ge
02

Overview

This Returns & Refund Policy explains the conditions under which HOTCASE products may be returned or refunded.

03

Custom Products

All HOTCASE products are custom-made based on user designs.

Because of this:

  • Products cannot be returned or refunded after production has started
  • The user is responsible for the selected design, placement, and content
04

Eligible Returns

Returns or refunds are only possible if:

  • The product is defective
  • The print quality is clearly faulty
  • The wrong product was delivered
05

Solutions

If your case qualifies, HOTCASE may provide:

  • Free reprint
  • Full refund
06

Claim Process

To request a return or refund:

  • Contact us within 24 hours after receiving the product
  • Provide photos showing the issue
  • Include your order details

Contact: [email protected]

07

Non-Refundable Cases

We do not provide refunds for:

  • Wrong design selection by the user
  • Low-quality uploaded images
  • Incorrect positioning chosen by the user
08

Legal

This policy is governed by the laws of Georgia.

For claims, contact us within 24 hours at [email protected]